T6 Design Co.
Returns & Refunds
Effective date: October 7, 2026
Have an issue with your order? Email t6designco@gmail.com so we can review it with you.
All sales are final
All sales are final, including custom and personalized orders. We do not accept returns or offer refunds because you change your mind. Damage and errors introduced by T6 are handled as described below.
Report damage or a T6 error within 30 calendar days
Email t6designco@gmail.com within 30 calendar days of delivery or pickup if your item is damaged or has a misspelling or other production error introduced by T6. Include your order number or proof of purchase, a description of the problem, and clear photos of the item and the issue.
If your item arrives damaged
Please photograph shipping damage as soon as you notice it, including the item, box, and packing materials. Keep the packaging while we review the issue. Prompt photos help us understand what happened, but the reporting window is still 30 calendar days from delivery or pickup.
You keep the damaged item
Once damage is verified, you keep the item. You do not need to return it or pay return shipping. T6 will review the situation and decide on a replacement or refund case by case. Email us first so we can agree on the next step.
Errors introduced by T6 are covered
If T6 introduces a misspelling or another production error, it is covered by this policy. Report it within 30 calendar days of delivery or pickup with your order number or proof of purchase, a description, and clear photos. We will review the issue and decide on a replacement or refund case by case.
Check your approved artwork carefully
Please check names, dates, spelling, and layout before approving artwork. If the finished item matches the artwork you approved and you missed a typo, a free replacement or refund is not automatic. Contact us to discuss a correction. We will agree on any cost with you before doing the work.
Refund timing
If a refund is approved, we will email you the approved amount and process it to your original payment method within 5 business days of approval. Your bank or payment provider may take additional time to show the funds.
Earlier order promises still apply
We will honor any earlier promise made for your order. This policy does not take away a replacement, refund, or other commitment already made to you.
Your rights are preserved
This policy does not exclude or limit any rights or remedies that cannot be excluded under applicable law.
You can also find these answers in our FAQ.